FAQ & Troubleshooting
Generated content mentions the wrong website/domain
Check Products → [your product] → Edit — the Website URL field is used exactly as entered, never guessed. A typo or leftover placeholder here is the most common cause. Fix it, then regenerate the affected asset (or just edit the text manually if it's a small change).
I regenerated an image with multiple candidates, but I only see one
Look for a "N candidates ready" badge on the asset's card in your campaign's Assets tab — that's the signal there's more than one to pick from. Click it (or "Open page") to see all of them side by side. If you don't see the badge, the workspace's plan may only allow one candidate per generation — see Plans & Billing.
I gave style instructions to fix an image, but got a completely different one
By default, style instructions edit your CURRENT image — but only if you haven't ALSO uploaded a new reference image or checked "Start fresh instead." If either of those was checked/set, your instructions apply to a brand-new image instead. See Generating Images for the full breakdown of what each option does.
My brief needs a review, but I don't see it as pending
Check the campaign's scope. Social Only campaigns (and sometimes Mini Campaigns, depending on your workspace's approval settings) can auto-approve without ever needing a manual decision — that's expected, not a bug. Full Campaigns always need explicit approval.
I can't regenerate an asset
Approved or published assets can't be regenerated directly — this is intentional, since regenerating would silently undo that decision. Reject the asset (or request changes) first, then regenerate.
I can't invite a team member
Free-plan workspaces can only ever have their original creator as a member — team sharing is a paid-plan feature. Also double-check the person you're inviting already has a Nuviro account under that email.
Publishing failed
You'll see the real error message from the channel platform, not a generic one — read it, it usually tells you exactly what's wrong (an expired token, a rate limit, etc.). Also confirm the channel is actually live — only dev.to has a real publishing integration today; every other channel intentionally shows "not implemented" rather than silently failing. See Publishing.
My video "asset" is just text, not a video file
That's correct, not a bug — Nuviro produces a scene-by-scene script for video channels, not a rendered video. See Video Scripts.
I generated a design brief, but there's no actual image
That's correct, not a bug — a design brief is instructions for building a graphic (in Canva, Figma, or by hand), not a generated image. If you want an actual AI-generated image, use Generating Images instead. See Design Briefs for what each brief type actually contains.
Still stuck?
Reach out to your workspace admin, or contact Nuviro support with the specific campaign/asset ID if you have it — that speeds up diagnosis a lot.